FAQ
Shipping & Delivery
Do you offer free shipping?
Yes! All orders qualify for free shipping within the continental United States.
How long does shipping take?
Most orders ship the same or next day, but it could be up to two business days if it's a low stock item (we'll communicate any delay). Delivery times vary by carrier and destination, but most continental US orders arrive within 3-7 business days.
Do you ship to Hawaii, Alaska, or military addresses?
Yes, but additional postage may be required depending on the product and location. Please contact us before placing your order if you have questions.
Will my order require a signature for delivery?
High-value orders over $750 may require a signature upon delivery to protect against theft. Please ensure someone is available to sign, or arrange to pick up from your carrier.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original, as-new condition with all original packaging, manuals, and accessories included.
How do I start a return or exchange?
Contact us to request a Return Merchandise Authorization (RMA) number before sending anything back. Returns without an RMA may not be accepted.
What if my item arrived damaged or defective?
Please inspect your order upon delivery and notify us within 24 hours of any damage or missing items. For defective items, contact us immediately — we'll provide a return shipping label and send a replacement after our technician inspects the item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. Tracking is required on all return shipments.
Products & Compatibility
How do I know which amplifier or DSP is right for my vehicle?
There are lots of forums out there that can provide guidance and recommendations so that's always a great place to start. And with over 30 years in car audio, we're happy to help you find the right fit. Reach out with your vehicle details and what you're trying to achieve — we'll point you in the right direction.
Are your products covered by a warranty?
Yes, all purchases are guaranteed free of defects with exchanges and returns allowed within 30-days of receipt. Warranty is provided for a total of one year unless otherwise noted in each item description. If you believe your item is defective, please contact us and we'll help coordinate warranty service.
Can I get help choosing between products?
Absolutely! We're gearheads at heart and love talking shop. Send us a message and we'll give you an honest recommendation based on your personal system setup.
Orders & Payment
Can I modify or cancel my order after placing it?
Please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests before the order ships.
Will I receive a tracking number?
Yes, you'll receive a tracking number via email once your order has shipped.
Contact
How do I reach you?
Send a message through our Contact Us page. We respond personally. No AI bots here.
